Booking FAQ’s


What hours do your nannies work & how late can they finish?
All nannies can start as early as 7am each day & finish up to 1am. Maximum of 12 hours per day for all bookings.  Our nannies must have a 10 hour break before starting the next day.

Casual Babysitters -Min 4 hours per day – Max 12 hours per day

**Please note, we only have 3 casual babysitters on staff at any time.

Daily Holiday Nannies – Min 6 hrs+ per day  (Low Season) & 8 hours per day (High Season)

High Season & Holiday PeriodsMin 8 hours per day on 5 consecutive days (no breaks between dates or every 2nd day etc)

2018 (PLEASE NOTE: These dates need to take into account all states & territories – Public and Private Schools), not just the state you live in.

Xmas 22 December 2017 – 30 January 2018

Easter 30 March – 29 April 2018

June / July 1 July – 30 July 2018

Sept / Oct 16 Sept – 9 Oct 2018

Xmas 22 Dec – 30 Jan 2018

(PLEASE NOTE: These dates need to take into account all states & territories – Public and Private Schools), not just the state you live in.

Due to overwhelming demand for full time holiday nannies over the past few years, we only allocate 3 x nannies to take casual babysitting bookings during high season and holiday periods.

** We are also happy to put you on our wait list for busy periods should there be cancellations which do happen from time to time.

As a general rule, we do not recommend that you book for the minimum amount of hours per day (4 hours), as this is considered casual babysitting and means that we will allocate whichever nanny we have available to assist you. We only have 3 x casual babysitters.

If you are hoping to keep some sort of consistency for the children then 6+ hours per day (Low Season) on consecutive days is recommended. (High Season) 8+ hours per day on consecutive days is recommended

Pricing & Deposit

Pricing varies between $6.00 – $12.00 per hour. Why are the nannies priced differently? This will depend on the number of children and your individual requirements. A deposit  per hour is required to secure your booking and a payment request will be made via email once you have submitted your booking and it has been reviewed. The deposit payment can be made via PAYPAL or credit card only and does not require you to have a PAYPAL account.

The balance of the booking cost is to be paid directly to your nanny in RP once you are in Bali and the booking days are activated.

** Live in Nannies will attract an additional cost per night. Bookings will be calculated at 12 hours per day + the live in fee. Live in Nannies must be provided with their own room or a room they share with your children as well as meals and refreshments.  ** Please note we only have a few nannies that are willing to do live in jobs as our nannies have families of their own at home.

  • Some areas attract outside the main Kuta area attract a small travel fee. Sanur, Jimbaran, Nusa Dua, Tanjung Benoa, Canggu 50,000rp per day.
  • (Ayana Resort is actually in Uluwatu, not Jimbaran)
  • Uluwatu – We do not service all areas of Uluwatu so please check with us first.  We do not service the Karma Kandara or Bukit areas, it is just too far for our nannies to travel safely. We recommend that you check with your hotel or villa directly.
  • Ubud other areas 80,000rp – 120,000rp per day.
  • Split Shifts – Due to heavy and congested traffic split shifts are totally at our discretion. Please submit your request for split shifts at the time of booking and we will let you know if they are possible or not.  If we do agree and you require our nannies to do 2 x shifts per day, each shift must be a min of 4 hours and there will be a split shift fee of 100,000rp paid to your nanny per day.  This covers the travel fee to come and and return.
  • Our nannies are happy to attend outings with your family. All theme park entries are to be paid by you. The nannies are entitled to “Locals Rates” when attending these parks.
  • ** Due to safety concerns, we no longer service the Karma Kandara, Uluwatu Uluwatu Bukit or Tanah Lot areas

How are your nannies chosen? Are they interviewed & screened?

Yes. All of our nannies are personally interviewed and stringently screened. We only work with the best nannies on the island are a minimum of 22 years old and must have had experience working with western families. Our nannies are also required to have a national ID card, police clearance and First Aid + CPR qualifications. As there is no childcare training available in Bali, our nannies have been trained in western childcare development & methods similar to the training daycare centres require in Australia.  This training is conducted regularly by us as we are qualified trainers and hold a Cert 4 in Training & Assessment.  All of our nannies can swim competently and can attend places such as Waterbom Park with your family.

How do I book if I do not know what I will doing in Bali?
This is our most popular question.  Most customers book their nannies in advance and plan their activities around when they will have the nannies with them to help.

It is common to ask our nannies to arrive around 10am (this is when the shops and services open in Bali) and stay throughout the day until after dinner time. Some prefer to have their nanny start in the afternoon until later at night. **You can adjust the start times of each day directly with you nanny the day before and they will be happy to accommodate you if they have availability. Our nannies are flexible and are happy to fit in with your arrangements.

 Number of children
Our nannies are happy to look after 2 children at one time. If your children are older and only require supervision, 3 children are allowed. The cost for our nannies to look after 3 children will be determined at the time of booking.  Please note only some of our nannies are willing to look after 3 children at one time. At times we will take booking for 4 older children x 1 nanny.

What happens if I do not use all the hours I have paid a deposit for?

The remainder of the deposit will be forfeited and the balance is still owed to your nanny. By taking a deposit for these hours this means we were not able to offer the nanny any other work for these hours and the nanny will be without work during this time. If you need to cancel your trip due to illness etc then we will be happy to provide you with a tax invoice for your deposit amount for Travel Insurance claims.

** Booking Cancellations with less than 24 hours notice will incur the balance of the booking to be paid via invoice.

Transfers / Day Tours with a baby seat

Most if not all taxi’s in Bali do not have a baby seat available. It is not recommended that you travel without a baby seat in Bali as traffic accidents are common.

We are happy to  provide our customers with a nanny booking with transfers to and from the airport with a baby seat. The cost for this is $25 each way in the main areas & $25 – $40 AUD each way to all other areas. Our driver / Balinese Manager will meet you at the airport and take you to your hotel / villa and return at a pre-arranged time to take you back to the airport. ** Please choose these transfers option in your booking form. You will not be required to pay for this transfer until you are picked up at the airport.

Do your nannies prepare meals?

Our nannies are happy to prepare meals for the children at your direction. This includes feeding infants. We ask that you plan your meals in advance and have all the necessary ingredients for the nanny to feed your children adequately. Our nannies are not allowed to take the children out to lunch / dinner unless you specifically request this and the restaurant is in the hotel / resort and the children are of a reasonable age. If this is the case, we ask that you inform the hotel / resort prior that the nanny will be bringing the children to lunch / dinner and it will be charged to your room.

How do I decide between a live in or live out nanny?

Our most popular and cost effective option is a live out nanny for up to 12 hours per day. If you do require a live in nanny, we can advise you on pricing and availability and the best scenario for your requirements. Please contact us via email to request a quote for live in arrangement.

Will your nannies attend outings with our family?

Yes! It is common for our nannies to go to Waterbom Park, Bali Safari Park, Bali Bird Park etc, etc.  The nannies are eligible for “Local Rates” approx $25 USD entry fees and these are the responsibility of the booking party.

Do we need to provide a meal for the nanny?

Our nannies usually bring their own meals with them to work but if you are out and you would like to provide a meal for the nanny, it would be a nice gesture.  Our nannies will always ensure the children are fed and looked after, prior to themselves.

Will your nannies attend Kids Club with our children as they are too young to go alone?   Yes! In fact, we highly recommend this. Most Kids Clubs will not allow children under the age of 3 years (some up to 5 years) to be left alone at a Kids Club without a nanny with them. We recommend you check with the Kids Club your children will be attending about the age limits.

What services do your nannies provide for older children?

Our nannies have looked after children of all ages and adapt easily. This can include outdoor activities, walks on the beach, outings with your family, swimming in the pools, arts & crafts or simply playing computer games and watching movies. Our nannies are happy to follow your direction on these activities and what you would and wouldn’t like the children to participate in.

 Booking Cancellations

If you cancel your booking, your deposit will be forfeited. By taking a deposit for these hours, this means we were not able to offer the nanny any other work for these days and the nanny will be without work during this time. If you need to cancel your trip due to illness etc then we will be happy to provide you with a tax invoice for your deposit amount for Travel Insurance claims.

** Booking Cancellations with less than 24 hours notice will incur the total balance of the booking to be paid via invoice as we will be unable to find the nanny other work for this time.